December 21, 2013 8:00am PT by Chris Payne, Billboard
Miley Cyrus Fans Seek Refund for Jingle Ball Concert No-Show
This article first appeared on billboard.com.
Leading up to Boston's KISS 108 Jingle Ball, fans had plenty of reason to believe headliner Miley Cyrus would be performing. Although Winter Storm Electra had left the singer stranded in New York, the radio station continued to air segments claiming that she was already inside the TD Garden on Dec. 14.
"She's about to go onstage and sound check; we'll bring it to you live," claimed one sound clip, with the speaker claiming to be outside Cyrus' dressing room. Another radio personality claimed to have just bumped into Cyrus after tripping over one of her dancers. Another speaker gushed, "It's kind of surreal when you're just walking backstage and you literally bump into Selena Gomez or Miley Cyrus or Fall Out Boy. They're all here."
Except one of them wasn't. Although Cyrus and KISS 108 had tweeted the unfortunate news before the concert concluded, much of the audience didn't realize the headliner wouldn't be taking the stage until a loudspeaker announcement after next-to-last performer Enrique Iglesias exited the stage: "Thank you all for coming to the Jingle Ball. Due to weather Miley Cyrus could not appear."
Many of these sound bits have been compiled below:
Cyrus played New York's Jingle Ball the night before but had difficulty reaching Boston the following evening. According to an interview she eventually gave KISS 108, her first flight was canceled because of technical difficulties, and after that, the storm had made flying unsafe.
A Change.org petition has been started, asking for Jingle Ball ticket refunds since the headliner was unable to appear. The author of the petition, Rich Nowak, says he paid $800 for three tickets.
"KISS didn't have anyone come out in person and explain the situation or apologize. It was very unprofessional, and I'm not sure why they lied and said she was there at the beginning of the concert. Probably so people wouldn't leave when they found out that it looked like the headliner couldn't make it," the petition reads. "Needless to say the audience was disappointed when they heard the announcement. Some kids and even some teenagers were in tears."
Nowak goes on, "We paid to see Miley, who was headlining the show! If not a refund then KISS should organize a free Miley concert for Jingle Ball ticket holders. KISS 108 needs to do something, because we did not get what we paid for."
A spokesperson from KISS 108 offered the following statement, though it declined to address refunds or the promotional messages that made it appear Cyrus was indeed in Boston the night of the concert:
"We were sorry to inform fans at Saturday night's KISS 108 Jingle Ball concert at TD Garden in Boston that Miley Cyrus was unable to perform. Unfortunately mechanical issues and inclement weather conditions in the Northeast prevented Miley Cyrus' flight from departing to Boston. When we received confirmation from Miley’s management that she was unable to perform, we communicated to fans through social media and press. Miley was extremely disappointed she couldn’t be there to perform, but looks forward to her next opportunity to entertain her fans in Boston. KISS 108's Jingle Ball 2013 continued throughout the evening with a great lineup including Fifth Harmony, Robin Thicke, Fall Out Boy, Flo Rida, Selena Gomez, Paramore and Enrique Iglesias."
Cyrus is scheduled to perform in Boston's TD Garden on April 2 as part of her Bangerz tour.