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The Hollywood Reporter for iPad App FAQs

The Hollywood Reporter for iPad app delivers weekly issues (47 issues per year) of The Hollywood Reporter magazine. Download the app and follow prompts to buy the magazine content – either by subscription or single issue.  

If you have questions about The Hollywood Reporter for iPad app or are experiencing problems, you will find answers to the most common questions below:

I already have a print subscription to The Hollywood Reporter.  Can I get the digital issues as part of my subscription?

Yes, all THR subscriptions include access to the iPad edition. Registration is available within The Hollywood Reporter iPad app.  Follow instructions below or if you cannot log in, contact Subscriptions@thr.com.

What information do I need to access my digital issues?

To set up your account, you will need either your print magazine subscription account number (which can be found on your magazine mailing label) or your email address.  If The Hollywood Reporter does not have your email address already, you will need to provide it.

How do I register my print subscription?

1. Click the hamburger menu on the top left corner
2. Select ‘REGISTER’ from the menu options
3. Enter your Account Number or Email and tap ‘SUBMIT’
4. Make note of your Password (Case Sensitive), click ‘NEXT’
5. Type in Email and Password (Case Sensitive), click ‘SIGN IN'
6. You are now signed into the app!

How do I register my online & digital subscription?
1. Click the hamburger menu on top left corner
2. Select ‘REGISTER’ from the menu options
3. Enter your Email and tap ‘SUBMIT’
4. Make note of your Password (Case Sensitive), click ‘NEXT’
5. Type in Email and Password (Case Sensitive), click ‘SIGN IN’
6. You are now signed into the app!

I have an iTunes subscription. How do I 'Restore Purchases' and sign in?

Click on the hamburger menu at the top left corner and select  ‘Restore Purchases,’ this will prompt you to sign in via your Apple ID and Password.

P.S. refresh the app first and be sure to have iOS 9.0 or higher.

Where can I find my Username and Password?

First follow the directions above on how to register your account. If you have forgotten your password, click on the 'Forgot Password' link at sign in.

I have an online subscription to The Hollywood Reporter – can I use the same Username and Password?

No, that Username and Password is for access to the Daily Edition and the Daily Edition archives. You will need a separate Username and Password to access the iPad app through Apple.

I had the previous version of The Hollywood Reporter for iPad and cannot find the issues I purchased previously.

Please delete and re-download the app. You will be able to restore all issues purchased through iTunes.

Is access to the iPad edition included for international print subscribers?

Yes, it is available to international print subscribers.

Can I buy a subscription for The Hollywood Reporter on the iPad?

Yes, you can get an iPad subscription to The Hollywood Reporter for the price noted in the iTunes store. You can also become a print/iPad subscriber by visiting www.thr.com/subscribe

Are back issues included in my subscription?

No, you will only have access to the issues in your current term.

How do digital subscriptions work?

If you have purchased an annual or monthly digital subscription through the iTunes store, you will be billed annually or monthly by Apple.

I don't see the latest issue of The Hollywood Reporter on the app. When will it be available?

New issues of The Hollywood Reporter are published each Thursday, so check back at that time each week to pick up the latest issue of The Hollywood Reporter. In addition, an email will be sent on Thursdays as a reminder that the latest issue is available.

Why won't my issue download?

We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. For best results, we recommend that you disable your iPad's Auto Lock function while downloading an issue to avoid your iPad going into "sleep" mode. If you started a download or purchase and it fails for some reason, you can refresh the view by pulling the page down then letting go, then reattempt your download/purchase.

What content is included in the app?

Everything that is in the print magazine is also in the digital issue.  

Will new issues be delivered to the app automatically?

New issues will automatically be delivered. You will receive a notification when your new issue is available.

What devices can the app be used with?

At this time it can only be used with iOS 9 or greater on your iPad, iPad Mini, iPad Air or iPad Pro.

If I delete an issue, can I download it again for free later?

Yes, you can archive an issue and re-download it at any time. Also, you can restore any prior iTunes purchases by selecting the 'RESTORE PURCHASES' option presented in the hamburger menu and entering your Apple ID and password.

In-app content is frozen/non-responsive.  What can I do?

Close the app and re-open it.

A magazine issue has been improperly downloaded and is displaying ONLY blank pages

  1. Close the app and hold your finger on the app icon in the iPad dashboard until all of the app icons begin to shake.
  2. Tap the x to remove the app from your iPad
  3. Click the Home button below the screen of your iPad to return the screen to normal
  4. Connect your iPad to your computer and select it in the menu on the left-hand side, under DEVICES, then click on Apps near the center-top of the screen
  5. Make sure that the checkbox next to "Sync Apps" is checked, and then check the box next to the The Hollywood Reporter app
  6. Click "Apply" to re-sync the device and re-install the app.
  7. You can then open the app and re-download the content. Regardless of the initial alert, you will not have to re-purchase any content that you had previously purchased.

How do I cancel my digital subscription?

If you purchased your digital subscription through the iTunes store, your subscription will renew automatically at the end of your term unless you take action to cancel it. To do so, open the settings app on your iPad and select store. Tap on your Apple ID and select view Apple ID. Once your account information appears, scroll down to “Manage App Subscriptions”. Here you can turn your subscriptions off and on. If you purchased your digital subscription outside of the iTunes store, the terms and conditions will vary. Please consult the confirmation you received at the time you subscribed or if you are a current print subscriber, contact customer service at  Subscriptions@thr.com.

How do I contact customer service?

Please contact The Hollywood Reporter Customer Service at: Subscriptions@thr.com.

Who do I contact if I am still having technical problems with the app?

For General Troubleshooting Tips for Apps, go to:

http://support.apple.com/kb/ts1702

For iTunes customer service (including refunds), go to:

https://expresslane.apple.com/Issues.action and follow the instructions to call or email a representative. 

Or, if you are a current print subscriber, contact The Hollywood Reporter at: appsupport@thr.com