The Hollywood Reporter for iPad App Support (FAQs)

The Hollywood Reporter for iPad app delivers weekly issues (46 issues per year) of The Hollywood Reporter magazine as well as real-time web content. Download the app and follow prompts to buy the magazine content – either by subscription or single issue.  Features include behind-the-scenes video content, movie trailers, celebrity photo galleries and a live feed of breaking movie and TV news. 

If you have questions about The Hollywood Reporter for iPad app or are experiencing problems, you will find answers to the most common questions below:

I already have a print subscription to The Hollywood Reporter.  Can I get the iPad issues as part of my subscription?

Yes, subscription authentication is available within The Hollywood Reporter iPad app.

1. Download the free The Hollywood Reporter for iPad app from the App Store.
2. Tap The Hollywood Reporter cover in your Newsstand folder to open the app.
3. Tap the “Store” tab.
4. Enter your Hollywood Reporter subscription account number, or your subscription e-mail address and zip code/postal code.

If you cannot log in, contact Subscriptions@HollywoodReporter.com or call 866.525.2150 to speak with a customer service representative.  For international, call 845.267.4192.

What information do I need to access weekly magazine issues on my iPad?

To set up your account, you will need either your print magazine subscription account number (which can be found on your magazine mailing label) or your email address and zip code.  If The Hollywood Reporter does not have your email address already, you will need to provide it.

Where can I find my Username and Password?

Your username is the e-mail address you used to subscribe. Your password is the zip code you used. If you forget your password, there is a “Forgot Password” link at log-in that will provide it.

I have an online subscription to The Hollywood Reporter – can I use the same Username and Password?

No, that Username and Password is for gated content on THR.com and the Daily Edition PDF. You will need a separate Username and Password to access the iPad app through Apple.

I have my account number or email address and zip code, now what?

First, you must download The Hollywood Reporter iPad app from the Newsstand.  After you have downloaded the app click on the ‘Activate’ button from the The Hollywood Reporter storefront and follow the steps to set up your digital account.

Is access to the iPad edition included for international print subscribers?

Yes, it is available to international print subscribers.

Can I buy a subscription for The Hollywood Reporter on the iPad?

Yes. You can get an iPad subscription to The Hollywood Reporter for the price noted in the iTunes store. You can also become a print subscriber by visiting www.thr.com/subscribe

Are back issues included in my subscription?

No, you will only have access to the issues in your current term.

How do digital subscriptions work?

If you have purchased an annual or monthly digital subscription through the iTunes store you will be billed annually or monthly by Apple.  

I don't see the latest issue of The Hollywood Reporter on the app. When will it be available?

New issues of The Hollywood Reporter are published each Thursday, so check back at that time each week to pick up the latest issue of The Hollywood Reporter.

Why won't my issue download?

We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. For best results, we recommend that you disable your iPad's Auto Lock function while downloading an issue to avoid your iPad going into "sleep" mode. If you started a download and it fails for some reason or you cancel it, you can restart the download by tapping the Library icon on the navigation bar and then tapping the download button on the issue you want.

I do not see a subscription option for The Hollywood Reporter in my app store, what do I do?

Please update your app in order to subscribe. The iTunes subscription tile will not display if you've already purchased the latest issue. As soon as the next issue is available, the subscription tile will be displayed and enable you to subscribe through iTunes. Your new subscription will start then, bringing you the greatest value.

What content is included in the app?

Everything that is in the print magazine is also in the digital issue.   Additional features such as video interviews, photo galleries and a live feed of breaking news will also be included in the app.

Will new issues be delivered to the app automatically?

New issues will not automatically be delivered. However, you will receive a notification when your new issue is available.

What devices can the app be used with?

At this time it can only be used with your iPad.

If I delete an issue, can I download it again for free later?

Yes, you can archive an issue and re-download it at any time. Also, you can restore any purchases.

In-app content is frozen/non-responsive.  What can I do?

Close the app and re-open it.

A magazine issue has been improperly downloaded and is displaying ONLY blank pages

Since issue content is stored on your iPad, you must delete and re-install the app in order to re-download the content. To do this, you must follow these steps:

1) close the app and hold your finger on the app icon in the iPad dashboard until all of the app icons begin to shake.
2) tap the x to remove the app from your iPad
3) click the Home button below the screen of your iPad to return the screen to normal
4) connect your iPad to your computer and select it in the menu on the left-hand side, under DEVICES, then click on Apps near the center-top of the screen
5) make sure that the checkbox next to "Sync Apps" is checked, and then check the box next to the The Hollywood Reporter app
6) Click "Apply" to re-sync the device and re-install the app.
7) You can then open the app and re-download the content. Regardless of the initial alert, you will not have to re-purchase any content that you had previously purchased.

How do I cancel my digital subscription?

If you purchased your digital subscription in the iTunes store, your subscription will renew automatically at the end of your term year unless you take action to cancel it. To do so, open the settings app on your iPad and select store. Tap on your apple id and select view apple id. Once your account information appears, scroll down to “Manage App Subscriptions”. Here you can turn your subscriptions off and on. If you purchased your digital subscription outside of the iTunes store, the terms and conditions will vary. Please consult the confirmation you received at the time you subscribed or contact customer service at Subscriptions@TheHollywoodReporter.comor call 866.525.2150. For international, call 845.267.4192.

How do I contact customer service?

Please contact The Hollywood Reporter Customer Service at: Subscriptions@TheHollywoodReporter.comor call 866.525.2150 (U.S.); 845-267-4192 (international).

Who do I contact if I am still having technical problems with the app?

For General Troubleshooting Tips for Apps, go to:

http://support.apple.com/kb/ts1702

For iTunes customer service (including refunds), go to:

https://expresslane.apple.com/Issues.actionand follow the instructions to call or email a representative.

Or contact The Hollywood Reporter at appsupport@thr.com