Christie opens Managed Services center
Facility to monitor and maintain digital projectorsChristie opened its new Christie Managed Services Network Operations Center facility in Cypress, Calif., on Monday. The facility offers expanded and upgraded capacity to monitor, maintain and service tens of thousands of digital projectors and related devices across the U.S. and Canada on a 24/7, year-round basis.
It also offers greater capability to handle devices from postproduction to large group training centers and control rooms.
Christie Managed Services currently provides round-the-clock monitoring of 32,431 devices, including 3,780 digital cinema screens and 4,700 preshow advertising screens in more than 830 sites across North America.
It is staffed by more than180 remote and customer service personnel and field technicians who respond rapidly to service issues, including configuration management and field repairs.
The NOC's command center contains a Christie video wall with 80-inch Christie DL projection cubes. In addition to the command center, additional facilities are designed for meetings and specialized training sessions where customers can receive authorized certification as well as hands-on and installation training.
"The new Christie NOC offers greater reliability, greater performance and greater customer security for all digital devices," said Sean James, vp managed services at Christie. "With the NOC as a hub and Christie's distributed architecture as a platform, there is no practical limit to the number of screens and customers that can be supported on both the national and international level."