'Idol' live stream plagued by tech issues


Fox's planned live stream of its announcement of the "American Idol" judges Wednesday was plagued by technical problems that kept it from being either visible or audible online.

Complaints began filtering through social media including Twitter not long after the live stream, scheduled for 1 p.m. ET, was launched via Fox.com's "Idol" page and the series' Facebook page. A third source for the live stream, UStream.TV, was offline entirely.

In some instances, Web users who visited any of the aforementioned pages were hit with error messages that did not show a video stream. However, others reported video streams that worked, but without audio through most, if not all, of the 15-minute announcement.

Not long after the announcement concluded, the "American Idol" Twitter feed, @americanidol, announced, "We are going to replay the entire introduction of the new #AmericanIdolJudges with sound. Check out: http://fb.me/vunP4Jxt"

Reached shortly after the botched live stream, a UStream spokeswoman said, "Our users are extremely important to us and so is their experience. The 'American Idol' show is being re-aired on and we are working with Fox to determine what happened to the live show."

A Fox spokeswoman added,"We experienced some technical difficulties during the live judges' reveal, so we are rebroadcasting it for fans now on AmericanIdol.com."

While live-streaming is a relatively nascent technology, companies like UStream have been providing video in real time for mass audiences of millions for years. It is unknown whether the technical problems resulted from the volume of users who logged on.

The press conference, which was hosted by Ryan Seacrest, unveiled Jennifer Lopez, Steven Tyler and Randy Jackson as the judges for the coming season of "Idol."

 

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