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Pay TV Operator BT Vision Tops UK Consumer Complaints Chart In Third Quarter

ofcom - H 2012

Media regulator Ofcom publishes a report which shows satellite pay-TV giant BSkyB generated the fewest complaints among subscribers.

LONDON – U.K. digital TV platform BT Vision hit the top spot on a list it most likely didn't want to lead.

U.K. media regulator Ofcom said Tuesday it received the most complaints about BT Vision for the trio of pay TV service operators in the U.K. from July to September this year.

The regulator said BT Vision posted 0.23 complaints per 1,000 customers, a whopping six times greater than the industry average.

Complaints were partly driven by problems with service provision during the third quarter of 2012, Ofcom said.

The second highest complaint generator is Virgin Media, the British pay-TV cable operator with 0.06 complaints per 1,000 customers.

Ofcom points out that at that even at that level, Virgin Media's number of complaints is still "above industry average."

Satellite pay-TV operator BSkyB, in which Rupert Murdoch's News Corp. owns a 39 percent stake, had the lowest number of complaints with 0.02 per 1,000 customers.

The industry average is 0.04 complaints per 1,000 subscribers.