Time Warner Cable Pins Senior VP Stripes on Deborah Picciolo

8:54 PM PST 05/23/2013 by THR Staff
Courtesy of Time Warner Cable
Deborah Picciolo

The L.A.-based executive has been promoted to the new position of senior vp technical operations, residential.

Deborah Picciolo has been promoted to the new position of senior vp technical operations, residential, at Time Warner Cable.

Based in the company's Los Angeles office, Picciolo will be responsible for leading the regional vps of operations in creating a best-in-class field operations organization and implementing best practices across the entire technical operations organization.

She and her team will work to create a single, replicable process for standardizing the installation and service experience across the enterprise and will also work closely with TWC’s engineering team to ensure a world class end-to-end experience for customers in all markets.

In her new role, Picciolo will report to John Keib, executive vp chief care and technical operations officer.

“Debi is among our most seasoned executives to run a tech ops organization,” Keib said in a statement. “During her tenure leading our Pacific West area operations, she oversaw cross-functional teams to introduce popular new products such as IntelligentHome, SignatureHome, TWC WiFi and new multicultural services, as well as streamlined and standardized our local field operations to provide a better, more consistent customer experience. I’m thrilled to see Debi take on this new role in which her leadership can benefit our customers nationwide.”

Picciolo began her cable industry career at the former Continental Cablevision in 1987, serving in various vp/GM capacities consolidating various systems across the Southern California markets. She has since held executive operations positions at AT&T Broadband and Comcast.

Picciolo joined TWC in 2006 as president of West Region operations and most recently served as regional vp technical operations.

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