'Star Wars' Fans Left Fuming as Sound Problems Hit Screening of 'Last Jedi'
After months of waiting and hours of queuing, Star Wars fans at one AMC theater in Burbank were left fuming after technical problems at a screening on Thursday night left them watching pictures with no sound.
There was near pandemonium at the AMC Burbank 16 as fans who had settled in to be among the first people to see Rian Johnson's The Last Jedi suddenly had their enjoyment cut short due to sound problems. With seemingly no improvement, and the theater not choosing or unable to restart the movie, fans began streaming out to the lobby to complain to management, according to several Twitter users who live-tweeted the ruckus.
Heat Vision breakdown
A video posted by YouTube user Lynly Ehrlich captured some of the mayhem, with customers screaming expletives at AMC staff to restart the movie.
Twitter user Isaias Rodriguez tweeted that "AMC offered a couple of options" to placate customers, including moving to another screen at the same theater, or to attend a screening at a different AMC theater on Friday.
Those offerings didn't seem to go over too well, and things got so heated Burbank police were called to keep the peace.
Star Wars at AMC Burbank had no sound. pic.twitter.com/aOxkvYJ3Hk— Isaias Rodriguez (@ISA1AS3000) December 15, 2017
ALERT: Burbank police have been called to the AMC Theaters for a large crowd of people mad that the sound failed in their theater.— myBurbank News (@myBurbankNEWS) December 15, 2017
You think you have it bad waiting in those long concession stands...
UPDATE: Police are about to enter Theater 5 at the AMC 16's for an 'uprising'— myBurbank News (@myBurbankNEWS) December 15, 2017
So after #TheLastJedi at @AMCTheatres in Burbank, they were rude and had attitudes as we left the theater. I guess we should apologize for wanting to see a film that we paid for w/ audio. Should I pull the Vet card? #AMC #HopeYouEnjoyedTheShow— Michael Antonio (@MichaelAntonioZ) December 15, 2017
@AMCTheatres wow opening night showing of Star Wars at AMC Burbank starts without sound for 10min and staff refuses to restart the film! Unbelievably poor customer service!— Brock J. Stearn (@myanimator) December 15, 2017
My #TheLastJedi experience at AMC Burbank was nearly ruined when the film (opening night in their expensive Dolby reclining seats, mind you) starts and the dialogue tracks are muted. We have music but can't hear what anyone's saying.— Bitter Script Reader (@BittrScrptReadr) December 15, 2017
This went on for SIX MINUTES.
by Aaron Couch
by Graeme McMillan
by Graeme McMillan