Beverly Hilton Apologizes for Golden Globes Shuttlegate Fiasco

The hotel's general manager apologizes and says adjustments and improvements will be made for future events.

The Beverly Hilton Hotel has apologized for transportation delays experienced by more than 1,000 party guests on Jan. 10 en route to post-Golden Globes events at the hotel. 

Beverly Hilton general manager Sandy Murphy issued the statement apologizing for "any inconvenience or delays" caused by new restrictions implemented for the event that required ticketed guests of five afterparties — bashes thrown by HBO, The Weinstein Co./Netflix, NBCUniversal, Warner Bros./InStyle and Amazon — to use Hilton-provided shuttle transportation from a parking garage at 1999 Avenue of the Stars in Century City. (Only Fox was exempt, as that studio used its own Fox-adjacent parking facilities and shuttles located next to its lot.)

The full statement from Murphy: "Due to the heightened concern for high-profile events like the Golden Globes, we consulted with local and national authorities and it was determined that it was necessary to move the majority of security screening away from the hotel. We are dealing with a dynamic security environment and we will continue to adjust and improve our plans for all future events. The safety and security of our guests must always be a priority. We apologize for any inconvenience or delays this increased security may have caused to our guests."

The pledge to "adjust and improve" is something many close to the situation had been hoping to hear. Complaints have dominated the conversation in the days following the Golden Globes as agents, managers, executives, TV stars, publicists, press and various celebs have been vocal with their frustrations after experiencing delays, some of which kept passengers waiting nearly three hours.

The parking garage is located 1.5 miles to the Beverly Hilton, a distance that typically takes five minutes by car. Some invites stated that the shuttle ride would take 15 minutes. And while many blamed construction or security, it's clear from Murphy's statement that the delays were largely due to security concerns. That said, many passengers complained about the number of shuttles going to and from the Hilton and some of those sources said they only noticed two shuttles making the trip.