Delta Airlines Responds to Ann Coulter Criticisms: "Unacceptable and Unnecessary"
The controversial conservative author has had a weekend-long feud with the airline on social media after a mix-up over her seat on a recent flight.
Delta Airlines fired back at Ann Coulter on Sunday describing the conservative author and pundit's weekend-long barrage of insults and heated criticism as "unacceptable and unnecessary."
“We’re sorry you did not receive the preferred seat you paid for and will refund your $30,” the airline tweeted Sunday night, in reference to Coulter not being given the extra-legroom seat she had booked on a flight from New York's LaGuardia to Florida on Saturday.
“Additionally, your insults about our other customers and employees are unacceptable and unnecessary,” Delta added in a follow-up tweet.
After the seat mix-up on her flight, Coulter has spent most of the weekend on a one-woman crusade, tweeting directly at Delta, calling out the flight crew, the social media team and even CEO Ed Bastian repeatedly on her Twitter account. She has also been retweeting past negative stories involving Delta.
.@Delta employee questionnaire: What is your ideal job: Prison guard? Animal handler? Stasi policeman? All of the above: HIRED!— Ann Coulter (@AnnCoulter) July 16, 2017
Suck-ass @Delta spends all this $$$ on beautiful aircraft & then hire Nurse Ratchets as flight attendants & gate agents.— Ann Coulter (@AnnCoulter) July 16, 2017
Instead of calming the situation, Delta's response to Coulter enraged her even more and she continued to rage tweet at the airline late into Sunday.
Delta said it first became aware of the issue with Coulter’s seat assignment when she began tweeting after the flight’s arrival. "The airline’s social media and customer care teams made several attempts to connect with her to apologize for the seat mix-up; however, they did not hear back from Coulter until Sunday evening," read a statement posted to the airliner's website.
Read the full statement from Delta below:
We are sorry that the customer did not receive the seat she reserved and paid for. More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.
Delta expects mutual civility throughout the entire travel experience.
We will refund Ms. Coulter's $30 for the preferred seat on the exit row that she purchased.