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Toronto fest organizers were left red-faced after overselling the Sept. 5 world premieres of the Bill Murray-starrer St. Vincent and The Drop, a crime drama featuring the late James Gandolfini.
A computer glitch bumped an unknown number of premium ticket holders from the glitzy premieres screening Friday, forcing ticket exchanges or refunds.
“Unfortunately, a computer error occurred while processing some ticket orders for this year’s Toronto International Film Festival. Our system failed to take two screenings (St. Vincent, The Drop) off sale once we had reached capacity at the Princess of Wales theater,” festival spokeswoman Jennifer Bell said in a statement.
“TIFF sincerely apologizes for this error and for the inconvenience and disappointment it has caused our audiences,” she added.
The festival has scheduled a new St. Vincent screening for Saturday afternoon at Roy Thomson Hall.
Toronto earlier declared Sept. 5 to be Bill Murray Day to celebrate screenings of Stripes, Groundhog Day and Ghostbusters and the debut of St. Vincent, which also stars Melissa McCarthy.
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