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Turner will be issuing refunds to fans who purchased the $20 pay-per-view match between golfers Tiger Woods and Phil Mickelson on Friday, after technical difficulties led to the event being live-streamed for free.
“The Match was an historic event, from Tiger’s opening tee shot to Phil’s final putt,” a Turner spokesperson said Saturday in a statement. “Prior to the start of the event, we experienced a technical issue with the B/R Live paywall that we tried to quickly resolve. We decided to take down the paywall to ensure that fans who already purchased the event would not miss any action. This did not impact the live streaming of the competition and fans were treated to an event that was both engaging and memorable. Unfortunately, the pre-match technical issue did occur, and we will offer fans who purchased the event on B/R Live a refund.”
The event, touted as golf’s first pay-per-view broadcast, was marred by technical glitches, with some viewers unable to view it on their televisions after paying $19.99.
Turner and Bleacher Report representatives later sent out links on social media allowing people to view it for free on their computers and mobile devices.
There were over 500 people on hold online waiting for assistance during one point, according to the Associated Press.
Comcast also said it would be issuing refunds. “We will proactively issue a $19.99 credit to any Xfinity TV customer who purchased ‘The Match’ pay-per-view event. No action is needed. The credit will automatically be added to your account,” the company said on its website.
Mickelson ultimately birdied the fourth playoff hole to beat Woods in the $9 million made-for-TV match.
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