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Uber is getting some harsh feedback about its policies.
The ride-share company has received an F grade from the Better Business Bureau due to consumer complaints. The evaluation was done in March 2014, with the results having been recently announced.
Consumers took issue with the company’s “surge pricing,” wherein ride fees are temporarily increased. Complaints were also lodged after riders were informed of one price and then charged a higher one.
The report notes that some riders with complaints tried to reach a customer service representative but were unable to connect with anyone.
CBS News previously reported the grade.
This is not the first time Uber has been confronted with issues regarding the way it does business. Prosecutors in San Francisco and L.A. notified leading ride-share companies, including Uber, that they have violated pricing restrictions and have made false claims about driver background checks.
Uber did not immediately respond to a request for comment.
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