United CEO Oscar Munoz sat down with Good Morning America for his first interview since a man was violently dragged off a United flight Sunday.
Munoz, who was forced to release a second apology when his first came under fire for being insensitive, said he felt “ashamed” when he watched the viral videos of passenger David Dao being forcibly removed from the flight.
“You saw us at a bad moment,” he said. “This can never — will never — happen again.” ABC News’ Rebecca Jarvis asked him why it took so long for him to offer a more heartfelt apology.
“I think my first reaction to most issues is to get the facts and circumstances,” replied Munoz. “My initial words fell short of truly expressing what we were feeling.” He added that the “shame and embarrassment was pretty palpable” for him and his coworkers.
