Movie Theater on 'Interstellar' Sound Complaints: Take It Up With Christopher Nolan

Interstellar Art - H 2014
Courtesy of Paramount Pictures

Interstellar Art - H 2014

A multiplex in upstate New York put up signs notifying customers that its equipment is not the issue

The Cinemark Tinseltown USA and Imax in Rochester, New York, has a message for customers having trouble understanding the dialogue in Christopher Nolan's Interstellar: Take it up with the director.

After receiving numerous complaints, the multiplex put up signs informing Interstellar ticket buyers of the following: "Please note that all of our sound equipment is functioning properly. Christopher Nolan mixed the soundtrack with an emphasis on the music. This is how it is intended to sound."

Moviegoer Jay Shooke tweeted an image of the sign on Nov. 12 to Hollywood Elsewhere's Jeffrey Wells.

No one at the Cinemark Tinseltown could comment on the record per corporate policy, but one person told THR that the complaints didn't stem from the Imax showings of Interstellar, but only from those customers viewing the space epic in traditional digital screenings.

The signs were put up at Cinemark Tinseltown without the knowledge of Cinemark headquarters. A Cinemark corporate spokesman told The Hollywood Reporter that there were no issues with the film itself, and that the location instead experienced technical issues due to a hard-drive problem that have since been resolved. The signs were taken down earlier on Thursday.

See more Full Interview With Christopher Nolan and the Stars of 'Interstellar'

Paramount and Warner Bros. partnered on Interstellar, starring Matthew McConaughey and Anne Hathaway as astronauts trying to save the human race, with the ensemble cast also including Jessica Chastain and Michael Caine.