Oculus Rift VR Headsets Go Offline Worldwide
According to Oculus, a software certificate has expired.
Oculus Rift users around the world encountered issues with their headsets on Wednesday as they were greeted by an error message when trying to use the VR technology. The message reads, "Can't Reach Oculus Runtime Service," and notes that the software may be "updating."
"We’re aware of an issue impacting people’s ability to use Rift’s software, and we’re working to fix the problem," the company tweeted Wednesday morning.
Facebook-owned Oculus' Rift, like other high-end VR systems, uses goggles tethered to a computer, thus relying on software to operate.
According to Oculus' website, the company had "an issue with our software certification that we're still actively working on." The certificate had expired, and Oculus said it is "looking at a few different ways to resolve the issue."
A few customers used the incident to ask for better customer service. Wrote one: "This issue could've been resolved hours ago. PLEASE make 24/7 customer service if you're gonna be a GLOBAL company!!!!!!"
On Thursday, Oculus announced that it had resolved the outage and issued a software update. The company also announced that it would grant "everyone affected" a $15 store credit.
March 8, 10:35 am Updated with information about Oculus resolving the outage.