Tom Petty Offers Fans Full Refund for Concert Cut Short
Those who purchased tickets for the June 8 Fonda Theatre show "deserved to experience the entire performance," writes the band in a statement.
Tom Petty is offering fans who attended his June 8 concert at Los Angeles' Fonda Theatre a full refund.
About 90 minutes into Tom Petty and The Heartbreakers' Saturday night set, the fire marshal shut down the show, insisting that the venue was over capacity by 100 people. Petty then walked back on stage and jokingly asked the audience if a hundred people would like to leave and continued on to play "Melinda." The moment of levity was lost on the marshals, though, and as the band walked off stage, angry and confused fans were ushered out of the building.
On June 9, the band released a statement of noting their disappointment at the events that transpired, It read: "The number of tickets sold was NOT above legal capacity of the building. The venue and Ticketmaster documentation confirms this. Tom Petty and The Heartbreakers and our representatives rely on the concert promoter and venue representatives to give us an accurate breakdown of the legal capacity for every part of the building and to provide security and other staff to enforce this."
Petty went on to express sympathy to their fans for a show cut short promising to ensure the crowd would be reimbursed "even if I have to pay it myself."
Two days later, the band announced that "fans in attendance ... deserved to experience the entire performance," and offered the opportunity for a full refund, as long as its requested by Sept. 10. Ticketmaster also agreed to refund all incurred service fees.
On the evening of Saturday June 8, Tom Petty and The Heartbreakers were unable to complete their concert at the Fonda Theatre in Los Angeles due to the Fire Marshal's judgment that the floor at the venue was overcrowded.
The interruption of the show occurred 90 minutes into the performance that would likely have continued for approximately another 30 minutes.
The satisfaction of fans is of paramount importance to Tom Petty and The Heartbreakers and the band shares the frustration of the fans in attendance that evening who deserved to experience the entire performance.
As a result, Tom Petty and The Heartbreakers and Goldenvoice are pleased to announce that full refunds for the June 8 show are now available at the point of purchase.
We are also pleased to confirm that Ticketmaster has agreed to refund all incurred Ticketmaster fees.
Fans who attended the June 8 show at the Fonda Theatre can request a refund with proof of purchase anytime prior to September 10, 2013.
Original Ticketmaster purchasers can obtain a refund by calling Ticketmaster customer support at 800-653-8000 between 9 a.m.-9 p.m. (PDT) or by emailing them. Orders will be refunded to the credit card originally used for purchase immediately, but please note that it can take about 7-10 business days to post to your account.
Customers who purchased artist released tickets the night of the show at the venue must bring back their original ticket stub to the Fonda Theatre beginning Wednesday for a full refund. Hours of operation are Monday through Friday, from 9:30 a.m. to 5 p.m.