The Hollywood Reporter for iPad App FAQs

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The Hollywood Reporter for iPad app delivers weekly issues (47 issues per year) of The Hollywood Reporter magazine. Download the app and follow prompts to buy the magazine content – either by subscription or single issue.  

If you have questions about The Hollywood Reporter for iPad app or are experiencing problems, you will find answers to the most common questions below:

I already have a print subscription to The Hollywood Reporter.  Can I get the digital issues as part of my subscription?
Yes, all THR subscriptions include access to the iPad edition. Follow instructions below or if you cannot log in, contact Subscriptions@thr.com.

What information do I need to access my digital issues?
To set up your account, you will need your email address associated with your account.  If The Hollywood Reporter does not have your email address already, you will need to provide it.
 

I have a print subscription; how do I initially sign in?

1. Click the hamburger menu on the top left corner

2. Select “Sign In” from the menu options

3. Select “Forgot your password?”

4. Enter your Email

5. Follow the steps to create your password

6. Once your password is created, type your email and password (please note: passwords are case sensitive)

7. You are now signed into the app

8. Click “Back to Library” to get started

 

I have an online & digital subscription; how do I initially sign in?

1. Click the hamburger menu on the top left corner

2. Select “Sign In” from the menu options

3. Select “Forgot your password?”

4. Enter your Email

5. Follow the steps to create your password

6. Once your password is created, type your email and password (please note: passwords are case sensitive)

7. You are now signed into the app)

8. Click “Back to Library” to get started

 

I have an iTunes subscription. How do I 'Restore Purchases' and sign in?
Click on the hamburger menu at the top left corner and select  ‘Restore Purchases,’ this will prompt you to sign in via your Apple ID and Password.
P.S. refresh the app first and be sure to have iOS 10.0 or higher.

Where can I find my Username and Password?
If you have forgotten your password, click on the 'Forgot your password' link at sign in.
 

I had the previous version of The Hollywood Reporter for iPad and cannot find the issues I purchased previously.

Please delete and re-download the app. You will be able to restore all issues purchased through iTunes.

Is access to the iPad edition included for international print subscribers?
Yes, it is available to international print subscribers.

Can I buy a subscription for The Hollywood Reporter on the iPad?
Yes, you can get an iPad subscription to The Hollywood Reporter for the price noted in the iTunes store. You can also become a print/iPad subscriber by visiting www.thr.com/subscribe

Are back issues included in my subscription?
No, you will only have access to the issues in your current term.

How do digital subscriptions work?
If you have purchased an annual or monthly digital subscription through the iTunes store, you will be billed annually or monthly by Apple.

I don't see the latest issue of The Hollywood Reporter on the app. When will it be available?
New issues of The Hollywood Reporter are published each Thursday, so check back at that time each week to pick up the latest issue of The Hollywood Reporter. In addition, an email will be sent on Thursdays as a reminder that the latest issue is available.

Why won't my issue download?
We recommend using a stable Wi-Fi connection whenever you download an issue. Timing out for any reason might require you to start the download over again. For best results, we recommend that you disable your iPad's Auto Lock function while downloading an issue to avoid your iPad going into "sleep" mode. If you started a download or purchase and it fails for some reason, you can refresh the view by pulling the page down then letting go, then reattempt your download/purchase.

What content is included in the app?
Everything that is in the print magazine is also in the digital issue.  

Will new issues be delivered to the app automatically?
New issues will automatically be delivered. You will receive a notification when your new issue is available.

What devices can the app be used with?
At this time it can only be used with iOS 10 or greater on your iPad, iPad Mini, iPad Air or iPad Pro.

If I delete an issue, can I download it again for free later?
Yes, you can archive an issue and re-download it at any time. Also, you can restore any prior iTunes purchases by selecting the 'RESTORE PURCHASES' option presented in the hamburger menu and entering your Apple ID and password.

In-app content is frozen/non-responsive.  What can I do?
Close the app and re-open it.

How do I cancel my digital subscription?
If you purchased your digital subscription through the iTunes store, your subscription will renew automatically at the end of your term unless you take action to cancel it. To do so, open the settings app on your iPad and select store. Tap on your Apple ID and select view Apple ID. Once your account information appears, scroll down to “Manage App Subscriptions”. Here you can turn your subscriptions off and on. If you purchased your digital subscription outside of the iTunes store, the terms and conditions will vary. Please consult the confirmation you received at the time you subscribed or if you are a current print subscriber, contact customer service at  Subscriptions@thr.com.

How do I contact customer service?
Please contact The Hollywood Reporter Customer Service at: Subscriptions@thr.com.

Who do I contact if I am still having technical problems with the app?
For General Troubleshooting Tips for Apps, go to:
https://getsupport.apple.com/

 

For iTunes customer service (including refunds), go to:

http://reportaproblem.apple.com/ and follow the instructions. 

Or, if you are a current print subscriber, contact The Hollywood Reporter at: appsupport@thr.com