Comcast, Time Warner Cable Sued Over Ex-Customer Records

Plaintiffs say that big cable companies have no reason to keep credit card info and warn of risks.
Tim Boyle/Getty Images

Class-action lawsuits have been launched against Comcast and Time Warner Cable alleging the companies collect Social Security numbers, credit card information and other information from customers and retain the data even after cable service is canceled. The plaintiffs say this is a violation of the Cable Communications Policy Act.

The two lawsuits were filed late last week in California federal court. According to the complaint against Comcast, "consumers are unaware that their personally identifiable information is retained indefinitely by Comcast, as Comcast fails to send annual privacy notices informing consumers that Comcast continues to retain their information."

The plaintiffs say that the CCPA requires cable operators to destroy personally identifiable information when it is no longer required for the purpose for which it was collected and that the companies also have privacy disclosure duties.

The lawsuit cites "troubling" issues implicated by the alleged practice, including the risk of identity theft and conversion of personal financial accounts.

Besides CCPA, the proposed class of plaintiffs also asserts violation of California Customer Records Act and breach of implied contract. They are seeking an order that enjoins the cable companies from allegedly unlawful practices as well as liquidated damages. The complaint says the CCPA law allows an individual to collect $100 a day for each day of violation.

TWC declined comment. Comcast hasn't responded yet.


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